Privacy Policy for SMES


Privacy Policy

This Privacy Policy (“Privacy Policy”) describes how Smart Mechanical Engineers (“the Company” or “We” or Us”) collects, uses, discloses and protects Personal Information of individuals that the Company collects in connection with the Company’s services, this website or Smart Mechanical Engineers mobile app.

I. Introduction and scope:

Any person logging on to or using this website or Smart Mechanical Engineers mobile app (“User or You”) is deemed to have read the terms and conditions mentioned herein and agreed to the collection and processing of their Personal Information as described herein.

If You do not agree to the collection and processing of Your Personal Information, You are free to not provide the Personal Information sought by Us for collection and processing, in which case We shall have the option not to provide the services for which the said Personal Information was sought.

II. Personal Information Collected by Us

What is Personal Information:

“Personal Information” means any information relating to a natural person which, either directly or indirectly, in combination with other information, is capable of identifying such person, which can include the following:

i. Information about the individual’s personal identity inter alia as name, age, sex, etc.

ii. His/her contact details such as address, postal code, telephone or mobile number and facsimile;

iii. User ID information such as username, email address and other security-related information used by an individual in relation to access and use this website or Smart Mechanical Engineers mobile app and its content, user id of social networks, etc.

Personal Information directly provided by the User:

i. When You access or use any of the services on the Company website or Smart Mechanical Engineers mobile app, We collect sign-up and account information such as Your name, phone number, physical address and e-mail ID.

ii. When You use Our location-enabled services i.e., Smart Mechanical Engineers Life360, We collect information about Your actual location and about things near Your device, such as Wi- Fi access points, cell towers and Bluetooth-enabled devices, through GPS and other sensor data from Your device (“Location Data”).

iii. When You sign-up for Our services and use the Smart Mechanical Engineers app, We may collect Sensitive Personal Data or Information (as defined in Section 3 of the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011) such as Your password for security purposes and You authorize Us to do so by agreeing to this Privacy Policy.

iv. When You register for an event, webinar or contest, We Collect Your contact information, such as Your full name, email, phone and location. When You register through a registration form on Our Website, We may collect information such as IP address and location.

v. When You request customer support, We collect Your name, device information or any other Personal Information You may provide Us in the course of such interaction. vi. When You submit certain information to Our services, such as filling out a survey about Your user experience or feedback, We collect Personal Information You have provided as part of it.

vii. When You enter information in the landing pages of this website which is used by marketing teams, We collect Your contact information, such as Your full name, email, phone and location.

viii. When You apply for an employment opportunity with Us through Our online recruitment system, We collect Your contact information, such as name, email address, mailing address, phone number; any other information You volunteer, including during any interview or Your interactions with Us and contained in the resume that You submit to Us.

ix. We collect supply chain management data, including Personal Information of individual contractors, agents and of account managers, resellers and staff of third- party suppliers who provide services to Us.

x. We may collect Personal Information about You that Our Affiliates share with Us.

Personal Information not provided directly by You:

i. When You are a visitor of this website, We collect Your device and Your usage of Our website or emails (such as Internet Protocol (IP) addresses or other identifiers as described in the section “Cookie Policy”

ii. When You use and interact with Our services, We collect Your device type, and the operating system version and Your usage of Our services through log files and other technologies, some of which may qualify as Personal Information.

iii. We may collect Your Personal Information (a) from third party sources that share such information with Us, such as providers of lists of potential service users without breach of any confidentiality clause; or (b) that is available on public platforms.

iv. When You subscribe to Our services, We collect transaction confirmation and completion details from Our banking and credit card partners.

v. When You use certain services on the Smart Mechanical Engineers mobile app, We collect insurance policy details that insurers may share with Us.

vi. We may also collect or receive Your Personal Information from other sources such as Our business or channel partners through whom You create or access Your account.

vii. When You authorize Us to connect with a third-party service, We will access and store Your Personal Information that the third-party service makes available to Us, which may include Your email address, location or profile information.

III. Purposes for Which Personal Information will be Collected and Used

We collect and use Your Personal Information to:

i. Enable Your access to and use of Our services and process the transaction and to fulfil booking requests with service centers.

ii. Enable Us to offer features like nearest service centers, vehicle location to provide emergency breakdown assistance and vehicle tracking information for Dongle fitted vehicles

iii. Respond to User’s requests for service brochures, to customize and improve communication content, or for marketing or brand promotion

iv. For analysis and development activities (including data analytics, surveys and/or profiling) to improve Our services and facilities in order to enhance Your relationship with Us or for Your benefit, or to improve any of our Service(s) for Your benefit. It may also be used to provide User with helpful offers and information on Smart Mechanical Engineers products and services.

v. Provide support in relation to Your use of Our Services (for example, mailing information in response to Your request for a service request or to follow up on a query or complaint).

vi. To organize events or for other marketing/ promotional activities and ensure that any event, webinar or contest You register for is conducted in a secure and effective manner.

vii. Investigate and prevent fraudulent transactions, unauthorized access to this website and/or Smart Mechanical Engineers app, and other illegal activities;

viii. Evaluate You for any position that You have applied for or that We may consider You at the time that You submitted Your resume or on a later date. ix. Perform Our obligations or receive products/services in accordance with any contract that We may have with You or Your organization;

x. Manage Our relationship with You or Your organization;

IV. Sharing of Personal Information

Like many businesses, Company uses a range of service providers to help us maximize the quality and efficiency of our services and our business operations. This means that individuals and organizations outside of Company, such as mail houses, will sometimes have access to Personal Information held by Company and may use it on behalf of Company. We require our service providers to adhere to strict data protection requirements.

We may share Your Personal Information with:

i. Our Affiliates, companies that We will acquire in the future when they are made Our Affiliates, and third-party service providers so that they may offer You Our services, support in connection with Our services and/or to send information or updates on the services

ii. Credit reference agencies to prevent fraudulent purchases

iii. Our third-party service providers that host and maintain this website, Our applications, backup, storage, payment processing, analytics and other services. These third-party service providers may have access to or use Your Personal Information for the purpose of providing these services to Us.

iv. Third-party providers who assist Us in marketing and promotions

v. Third party organisers or sponsors that assist Us with the organisation of events, webinars, contests

vi. External recruiters and organizations like those that do employee background checks on Our behalf and on behalf of Our group entities.

vii. Third parties whose products We use in maintaining a record of and evaluating You for the position applied

viii. Third parties involved in a corporate transaction., If Company becomes involved in a merger, acquisition, or any form of sale of some or all its assets, then, in accordance with applicable laws, Company will use reasonable efforts to notify You of any transfer of Personal Information to an unaffiliated third party.

ix. Law enforcement authorities, government authorities, courts, dispute resolution bodies, regulators, auditors, and any party appointed or requested by applicable regulators to carry out investigations or audits of Our activities.

x. Professional advisors who advise and assist Us in enforcing Our contracts and policies, handling Our claims, effective management of Our company and in relation to any disputes We may become involved in.

V. Retention of Personal Information

We retain the Personal Information collected for as long as it is necessary to fulfill the purposes for which it is collected, or for as long as we are required to retain them in accordance with applicable law or regulation.

In the absence of a need to retain Personal Information, We will either delete it or aggregate it, or, if this is not possible then We will securely store Your Personal Information and isolate it from any further use until deletion is possible.

VI. Security of Information

We use We use appropriate and reasonable security measures to protect the Personal Information that We collect and Process. Such measures include SSL encryption; the industry standard security measures for transactions made over the internet. Further, data is secured in a secure data center environment and We use sophisticated detection and intrusion technologies to ensure that there are no network security breaches.

VII. Your Rights

You are entitled to the following rights:

i. You can request Us for access and correction of Your Personal Information.

ii. You can request Us to delete Your Personal Information and We will take all reasonable steps to delete it unless We need to keep it for legal or statutory reasons as mentioned above.

iii. If We have collected and used Your Sensitive Personal Data or Information SPDI with Your consent, then You can withdraw Your consent at any time. Withdrawing Your consent will not affect the lawfulness of any Our use of Your Personal Information prior to Your withdrawal, nor will it affect use of Your Personal Information conducted in reliance on lawful grounds other than consent.

iv. You have the right to opt-out of marketing communications We send You at any time by contacting Us.

If You seek to exercise Your rights under this clause, please contact Us at the details provided in clause 10. We will verify any requests before acting on the request and respond to all requests We receive from individuals wishing to exercise their data protection rights within a reasonable timeframe in accordance with applicable laws.

VIII. Cookie Policy

New technologies are emerging on the Internet that help us deliver customized visitor experiences. We may use cookies and other tracking devices on this website & Smart Mechanical Engineers mobile apps. Using cookies on our sites provides benefits to You, such as allowing you to maintain account login information or contact information on forms between visits, or locating a nearby service center.

The use of cookies also allows to measure site activity to provide a better user experience. Cookies and other tracking devices may be used to tell us the time and length of visit, the pages You look at on our site, the site You visited just before coming to ours, and the name of your internet service provider.

We may collect Personal Information automatically from You through cookies or similar technology. We primary deploy two types of cookies:

i. Essential Cookies: We set essential cookies that enable core functionality such as security, network management, and accessibility. You may not opt-out of these cookies. However, You may disable these by changing Your browser or device settings, but this may affect how the website or Smart Mechanical Engineers app functions.

ii. Analytics, Customisation and Advertising Cookies: We also set cookies to collect information that is used either in aggregate form to help Us understand how Our website or Smart Mechanical Engineers app are being used or how effective marketing campaigns are, to help customise the website or Smart Mechanical Engineers app for You or to make advertising messages more relevant to You. We set these cookies to help Us improve Our website and Smart Mechanical Engineers app by collecting and reporting information on how You use it. The cookies collect information in a way that does not directly identify anyone.

The list of cookies and opt-out mechanism will, as required by applicable law, be displayed when You visit Our website.

IX. Geographic Scope of Site

Company controls and operates this web site from India. Unless otherwise specified on or by this web site, this web site is intended to promote only those services that are provided by Smart Mechanical Engineers in India and its territories, and Smart Mechanical Engineers makes no representation that materials in this web site or the products described thereby are appropriate or available for use in other locations. The Company stores data in India primarily but may transfer Your Personal Information outside India in compliance with applicable laws in India. All visitors to this web site are responsible for compliance with all Indian laws applicable to them with respect to the content and operation of this website or Smart Mechanical Engineers mobile app.

X. Contacting Our Grievance Officer

If Company becomes aware of any ongoing concerns or problems concerning privacy practices, we will take these issues seriously and work to address these concerns. If You have any further queries relating to our Privacy Policy, or You have a problem or complaint, please e-mail Our Grievance Officer in the following manner:

Kind Attention: Mr. Nikhil Sain (Grievance Officer)

E-mail ID: Support@smes.co.in

XI. Future changes

These Privacy Policies may be reviewed and revised. Changes to the Privacy Policy will be made by posting an updated version of the policy on this website and/or Smart Mechanical Engineers mobile app, and You shall be notified only if there are material changes to this Privacy Policy. We request our visitors/members to consider the updated policy displayed on this web site and/or Smart Mechanical Engineers mobile app only.

Privacy Policy



When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.


How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at info@smes.co.in or mailing us at: office 39 Toshika Vihar Colony Danta, Nasirabad Ajmer Road Ajmer Rajasthan 305025


We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.


We use Razorpay for processing payments. We/Razorpay do not store your card data on their servers. The data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS) when processing payment. Your purchase transaction data is only used as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is not saved.

Our payment gateway adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read terms and conditions of razorpay on https://razorpay.com


In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service. 


When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.


To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.


We use cookies to maintain session of your user. It is not used to personally identify you on other websites.


 By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.


We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Other services

We provide you facilities from some companies and shops. Like mobile, salon, restaurant, tattoo etc. In the coming time, all these facilities will be improved and improved for you. You can get all the features for free for which we will not charge you anything. We are not charging any kind of fee from the customer or shopkeeper. Therefore, the customer and the shopkeeper will be responsible for any kind of problem. We are trying to provide you all these features for free or on % payment to join us. So that you and I can remain connected for a long time. All are providing you more convenience. For which we simply request you to subscribe to us. You will be able to use all other features only after taking our subscription.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.


If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at info@smes.co.in or by mail at office 39 Toshika Vihar Colony Danta, Nasirabad Ajmer Road Ajmer Rajasthan 305025

[Re: Privacy Compliance Officer]

office 39 Toshika Vihar Colony Danta, Nasirabad Ajmer Road Ajmer Rajasthan 305025


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